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FAQ

We love and appreciate our customers! And that’s why we want to ensure all your questions about our products are answered. Moving is tough so if you have any questions, comments, or concerns, we are happy to address them. Check out the frequently asked questions below.

For same day and next day delivery in New York City (the 5 boroughs), there is a minimum amount of $100. There is no minimum for shipping.

A delivery order is when we process your order and our NYC courier service drops your items off in person the same day or next day with your doorman, at the front door or curbside.

A shipping order is when we process your order and send it via UPS.

We aim to deliver everyday of the year in New York City, Monday thru Sunday 7am-7pm. However, sometimes with the weather or other events like parades and the NYC marathons makes it difficult.

Our customer service department will always reach out to you to let you know the status of your delivery and if you ever have any questions about delivery on a certain day, you can reach us at 1-800-380-8386 or at info@packingrus.com 

Please note for Same Day Delivery, all orders must be submitted before 4:00pm EST. Same Day Delivery is not available over the weekend or on federal holidays.

No, you do not need to be home when your order arrives.  For convenience, your order can be dropped off at your doorstep or with your doorman, housekeeper etc.

All orders to be shipped (excluding Same Day and Next Day Van Delivery) will be shipped within 1 business day on the weekdays, and on the next business day on the weekends via UPS Ground.

We do not ship international.

Usually orders take about 3-5 business days to arrive pending destination.

Please contact our customer service team at  info@packingrus.com and let us know the items you are ordering and the ship to address. We will double check and make sure the rate is correct.

We do not have a physical store front. Orders are only available via Same Day and Next Day Delivery or Shipping.

We do not have a storefront.  All of our products can easily be found and purchased through our website www.packingrus.com

Shipping boxes are usually single walled and used to ship small non heavy items so they don’t necessarily need to be sturdy.  Moving boxes are stronger and double walled to protect your items during the move.

Yes they are! Our boxes meet USPS, UPS and FedEx requirements to be shipped nationwide via airlines and by land.  And If you have a UPS account you would like us to use for you, we can do that too.

Moving Kits from Packing R Us are a bundle of practical goodies put together from years of packing experience. We bundled together the number of boxes you would need (multiple room kits are available) with moving accessories like packing paper, tape and other supplies.

Packing a home is one of the most stressful things you could do and since our moving kits include the essential products you’ll need, they help make your packing experience fast and painless. We've taken the time to really come up with an almost exact amount of boxes and moving supplies you will need to get the job done right the first time. Like our individual boxes, we'll ship complete moving kits right to your door. Among our specialized offerings are bedroom moving kits and kitchen moving kits. You can learn more about our complete Moving Kits here.

Planning your move can be hard, but planning what moving supplies you’ll need doesn’t have to be. We put together moving kits based on the size of your home, apartment or office. Sure, everybody has different stuff but we have kits ranging form 1 Bedroom to 5 Bedroom so we’re confident you will fall under one of those categories. We also have kitchen kits, college and studio kits. It is not perfect, but we are strongly confident that our kits are the closest in the industry to pack all of your belongings. As always, if you feel you need just a tad bit more, you can always add individual items to your order.

Our boxes are formatted in inches by Length x Width x Height in inches.

We can help you with that!

If you’re looking to purchase orders for large moves or commercial moves, please call us at (800)-380-8386 or email us at info@packingrus.com with the subject line “Quote”.

We take payment in the form of Credit, Debit, Paypal and Google Pay. We accept Visa, Master Card, American Express, and Discover.

The 200 lbs. test measures the bursting strength of a box, while the 32 ECT refers to stacking strength. Both are industry standards and boxes that meet 200 lb. test will also exceed 32 ECT stacking strength.

Absolutely! All of our boxes are brand new and of the best quality. We do not sell used boxes.

Absolutely! Boxes get weak over time making them more likely to collapse if other boxes are stacked on top of them or making them burst open if they’re packed over capacity. That’s why our boxes are double walled and go through the Edge Crush Test (ECT) and 200 lbs test to make sure we’re offering you the highest quality of boxes on the market.  All our boxes come with a Box Certificate Stamp found on the bottom of the box.

We do, however we are not a licensed moving company ourselves so we do outsource to a third party to help with your moving and packing.

Unfortunately, no...BUT! We’re here to help you every step of the way. Customers have even told us in the past that we’re like moving therapist because we’re here to listen and help you with all your packing needs.

...Not exactly, but we are here to listen and help guide you through this stressful process. Packing your belongings to make sure you have all the information and materials you’ll need to get the job done smoothly.

If you have any further questions or concerns, feel free to give us a call at 1-800-380-8386. Mondays - Fridays 9AM - 6PM EST and Saturdays & Sundays 10AM - 6PM EST.  

You can also email us at info@packingrus.com

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